# Speaker diarization
Жители Санкт-Петербурга устроили «крысогон»17:52
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从顾客视角来看，他们的核心预期很简单：安全、放心、真实透明以及被尊重。很多旺店最大的差评往往是“排队太久且无服务”——同样是排队，海底捞会提供小吃、饮用水，而有些门店让客人在寒风中苦等，自然会引发不满。
“It is certainly not good for investment,” Smeaton tells me, with the wry understatement common to Scots. “Or for the U.S. consumer. They are paying higher prices.” MorphCostume’s outfits now cost 9% more, after Smeaton’s business was hit by a $3 million duty bill.